Beginners Guide

If you have never played at an online casino before. this guide provides you all you need to know to get started. There are a lot of different online casinos where you can play so you have to first decide which casino to play at. A good place to start is our Online Casino reviews section below where we list for you the most recommended casinos.

Download and Instant Play

Online casinos generally offer players two options for play – download orFlash/instant play. The first of these options involves a simple software download that then enables you to access the full range of games that the casino has to offer.

This download option is available at all of our recommended New Zealand online casinos, and makes playing online for the first time quick and straightforward. You can download casino software by following these steps:

You will usually find on the home page or menu bar a button that reads either “Download” or “Play Now”

After you click this button, a set-up wizard will appear and the download will commence automatically; following the steps in the wizard is very simple.

You will be asked to agree to the casino’s terms and conditions by checking a box; take the time to read these thoroughly so that you feel confident that you understand what is involved.

Overall, you can expect this process to take only 5 – 15 minutes; this may depend on the speed of your internet connection and the size of casino’s suite of games.

Microgaming and Playtech: Our recommended online casinos all use software by the world’s leading online gaming software developers, such as Microgaming and PlayTech casinos, and so you can feel confident that you won’t be importing viruses into your computer. You will find that all of our online casinos provide certification guaranteeing the safety and virus-free nature of their software.

If you don’t want to download the free software, there is also the option ofplaying in Flash mode at all of our recommended casinos (with the exception of Grand Reef and Casino Mate). Flash play lets you play on any device with a web browser and internet connection, meaning you can play anywhere; just follow the link called “Instant Play” on the casino home page or menu bar. The two modes of play are essentially identical in terms of the quality of their graphics and gameplay, although you can read more about the relative merits of flash based casinos

Signing up and registering for an account

Our recommended online casinos all have straightforward and easy-to-follow procedures for registering and opening an account. At Grand Reef and Casino Mate, you can only open an account once you have downloaded the free casino software, but at our other recommended sites this is not necessary, as it’s possible to register and then play in Flash mode.

Although the process of opening an account varies a little from site to site, you can expect to be asked to provide (as a minimum) the following basic information:

These details are required as part of the verification process and as a means of establishing your identity; some casinos may well require further information as well, in order to ensure that your account is being established legitimately. However, if for some reason you don’t want to play for real money, it is possible to play at most of our recommended online casinos in Flash demo mode – this means that you don’t need to register and you don’t spend (or win!….) any money.

How to make deposits and withdrawals

Once you’ve registered and your account is operational, there is one more step before you can begin playing, and that is to credit funds to your account. Our recommended New Zealand casinos provide a number of different methods to enable you deposit funds.

  • You will need to create a username and password.
  • You’re required to have a valid email address.
  • You will be asked to accept the casino’s terms and condition
  •  It’s a requirement to provide your full name and address,and a valid mobile number.
  • Deposits usually appear in your account straight away, although direct bank transfer can sometimes take 1 – 3 days. You’re not usually charged any fee on deposits, although some online casinos will make a charge for deposits made using a credit card.
  • For most of our recommended casinos, their preferred method of receiving your deposits is via an e-wallet – look carefully at the different welcome bonuses on offer, as sometimes you can pick up a bonus on your initial deposit if you use a particular one of these.

Withdrawal periods
: When it comes to withdrawing funds from your account, there is usually a period of between 24 – 48 hours when your withdrawal is classified as pending, allowing you time to cancel any request. After this period, it can take between 1 – 5 working days for the funds to appear in your account. For New Zealand players, you should be aware that you can be restricted in terms of how you withdraw funds from your account, and you’re not always able to make withdrawals using your deposit method.

You can read more about the depositing  and withdrawal of money on our payment methods page.

Where to find games

Navigating your way around on recommended casinos is easy and straightforward, and anyone with even a passing familiarity with any sort of commerce or entertainment website will have no difficulty in finding the games they want to play. All of our recommended sites have top and sidebar menu tabs that direct players to different pages (e.g. games, banking, etc.), and they also have prominent displays highlighting new and innovative games, as well as links to promotions and competitions.

For an overview of the most popular casinos games visit our games page.

Customer support

We have ensured that the casinos we recommend have players’ interests at heart, and so New Zealand players will
always find high levels of customer support. Toll-free, local call or Skype telephone numbers are available 24/7 at all of our recommended sites, and most also offer online chat support at any time of the day or night.

Alternatively, you can contact customer services via email around the clock. In addition, our recommended casinos offer comprehensive FAQ pages, where answers to your questions can often be found, and you will also find player support in a wide variety of languages.

You have more questions that needs to be answered before you want to start? Visit the FAQ page of Casinokiwi to see if you can find your answer over there.